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【ACCT】全球TOP10的国际航空公司,花落谁家?
Trip Advisor(中文名 猫途鹰)是全球知名的旅行社区,每月访问量达3.4亿,汇聚超过7800万的注册会员以及超过3亿条旅游点评和评论,并且数量还在不断增加中,覆盖超过190个国家的酒店,景点和餐厅。旅行者的真实评论是TripAdvisor最大的特点。目前,Trip Advisor已成为一个大型的在线“数据库”,它拥有大量关于旅游目地的信息,包括酒店、景点、餐厅。

Trip Advisor本月推出航空公司的新评论服务,意味着开始共享办理登机手续等信息。
全球3亿5000万社区用户的力量,新平台飞行特点评论来自48个国家29种语言,覆盖了全球各主要媒体。航班评级有八类,包括腿部空间、座椅的舒适性、食品饮料和机上娱乐,评论者可以上传照片。一个软软的沙拉,令人愤慨的不足的腿部空间,口香糖留在座椅上,它们都会被无情地记录下来。
“我们正迅速成为世界上查找航空影像和舱内场景的最大的地方之一。”Trip Advisor全球航班业务的高级副总裁和总经理布莱恩·萨尔斯堡说。“这真的能帮助消费者看到他们会得到什么。”
Trip Advisor有世界最大人数的啦啦队和人们最喜爱的十大航空公司。

1.南美航空



相关信息:南美洲的航空公司,TAM航空公司和LAN航空公司合并而成。
评论内容:“飞往巴西的最佳航空公司。非常棒的机上娱乐,很好的员工,美味的食物和饮料。”Isabellastrips声明来自纽约。
来自里约热内卢Lucas和Florencelage对座椅很失望,而来自布里斯班的Brissy2抱怨四小时的飞行只提供了一个“火腿芝士卷”。
最佳点评:客户服务,清洁,办理登记和登机服务。
迄今为止的评论:3317条。

2.阿联酋航空



相关信息:总部位于迪拜的国际航空公司,最近被Skytrax评为世界最佳航空公司。
评论内容:“我称它为令人惊叹地航空公司!”来自印度昌迪加尔的Frequentflyer005兴奋地说。而来自南非翰尼斯堡的za_world说,它提供了“无与伦比的价格、服务奢华华”。
来自德克萨斯州的Fred得出结论:“食物很棒,座位很好。电影和电视节目的选择令人难以置信,Wi-Fi服务是强大的。”
最佳点评:客户服务,卫生,食品和饮料,登记办理和登机服务,以及飞行中的娱乐(Wi-Fi、电视、电影等)。
迄今为止的评论:2949条。

3.巴西阿祖尔航空


相关信息:巴西阿祖尔航空被Skytrax公司评为2016年度南美洲成本最低的航空公司,被OAG评为2016年度第三准时的航空公司。
评论内容:来自北卡罗莱纳的Tak009评论“员工超好,还支持取消航班”,来自加拿大埃德蒙顿的Cyn D发现“及时,专业”的服务与比较宽敞的座位。来自里约热内卢的Niels_horn赞扬“摩登”的机上娱乐系统和“USB电源与座位之间电源插座”。
最佳点评:客户服务,清洁卫生,登记办理和登机服务,以及飞行中的娱乐系统。
迄今为止的评论:1609条。

4.卡塔尔航空



相关信息:卡塔尔国有航空公司,2016年被Skytrax评为世界第二的航空公司,2015年被Skytrax评为最佳航空公司。
评论内容:Rema060UI卡塔尔航空公司的评价是,座位很舒服,食物很好,工作人员很有礼貌。
来自德国哈瑙的202countries说:“卡塔尔航空公司的新飞机A350和B787一流的产品,如果你知道他们季节性模式的特殊优惠,就能买到飞行于欧洲和澳大利亚之间的商务舱最优惠机票。供选择的葡萄酒很值钱”。
最佳点评:客户服务,清洁卫生,以及飞行中的娱乐系统。
迄今为止的评论:1500条。

5.阿维安卡航空



相关信息:哥伦比亚的阿维安卡航空公司是世界第二悠久的航空公司。
评论内容:来自瓜地马拉的Carlosgmf暗建议,“定期检查你的航班打折信息。它提供联合国公布的热门打折航班”。
来自阿鲁巴的Jerry_s73从补充道:“如果你提早预订,有时他们提供商务舱促销协议,真的是值得推广的交易。”
StefanvdSa提供贴士:“带上你自己的USB线,你可以给手机再次充电。”
最佳点评:客户服务和清洁卫生。
迄今为止的评论:1412条。

6.西南航空公司


相关信息:它是美国主要的航空公司和世界上最大的低成本航空公司。2016年J.D. Power评选出排名第二的北美顾客满意度公司 。在2017年,该公司将推出波音737MA。
评论内容:用户称赞航空公司为老年人和残疾乘客提供的服务。来自亚利桑那州休斯顿的Peterstravels说,登机前很容易为那些需要额外时间的人服务,乘务人员都非常熟悉“额外需求”的客户。
Peterstravels称赞:“从开始到结束的路边服务。老人像贵族一样。”而Marialaurabov发现用户友好的网站提供了一个“廉价,容易订票”的服务。
最佳点评:客户服务,清洁,物有所值,办理登记和登机的服务。
迄今为止的评论:1300条。

7.新加坡航空



8.相关信息:2016年新加坡航空公司被Skytrax评为亚洲最佳、世界第三的航空公司。在airlineratings上它被评为最佳商务舱和最佳机上娱乐,并获得航空卓越奖。
评论内容:来自悉尼的Jetconquistador宣布,他坐过的最佳航空公司之一。但是,波音777和空中巴士A380的腿部空间有点小,A380提供了更多个人的预留空间。
丹尼尔对此表示赞同:“B777-300ER的经济舱腿部空间是有点紧。”他建议,如果可能的话,在B777航班的要优质实惠。
最佳点评:客户服务,清洁卫生,食品和饮料,办理登记和登机的服务,飞行中的娱乐系统。

迄今为止的评论:1126条。

9.俄罗斯国际航空



相关信息:俄罗斯国际航空公司,于2016年被Skytrax评为东欧最佳航空公司。
评论内容:来自奥地利施泰因茨的Pt_demarc说,飞机很新,平均年龄3岁左右。我搭乘了几乎全新的有瑞卡罗皮革座椅的A320飞机和历经3年的B737-800飞机,都很顺利。
来自悉尼的Iamglobalboy说他选择了“最便宜的从香港出发的直飞”。空间“非常宽敞”但是“机上的娱乐设施不好玩,因为它们没有个人屏幕,只有俄罗斯电影。”
最佳点评:客户服务,清洁,办理登记和登机的服务。
迄今为止的评论:960条。

9.印尼揭路茶航空



相关信息:印度尼西亚揭路茶航空,于2016年被Skytrax评为拥有世界上最佳乘务员的航空公司。
评论内容:来自悉尼的Phil C说,从澳大利亚飞往巴厘岛的商务舱,促销优惠价,非常实惠的价格,A330客机很新,仍有新飞机的味道。
来自沙特阿拉伯吉达的455annetteb表示:“搭乘揭路茶航空长途旅行是完全可以承受的”“机舱很整洁,出色和舒适的腿部空间”,乘务人员是“非常体贴周到的人”。
最佳点评:客户服务,清洁卫生。
迄今为止的评论:691条

10.捷蓝航空


相关信息:美国的低成本航空公司。
评价内容:美国有线电视新闻网的 Richard Quest评价说:“捷蓝有最棒的食物和最好的免费服务:Wi-Fi、基本的电视和小吃区。在标准座位下,它有一个最好的腿部空间(32英寸间距)。经济舱的机舱特点,靠背座椅视频和适当的座位权力。”
来自新泽西的Sherri217说:“干净、友好,服务好,飞行顺利,提前到达,你怎么还能要求更多。”
最佳点评:腿部空间,客户服务,清洁卫生,办理登记和登机的服务。。
迄今为止的评论:683条。

结语:以上全球十佳顶尖航空公司的航班,你搭乘过几家?有没有心动的感觉,来场说走就走的旅行?

声明:本文系宏景新闻部编译自CNN网,转载请注明出处和译者。
责任编辑:Shirley
以下为原文:
The world's most-loved airlines on TripAdvisor
(CNN)When everything on Earth has been shared and reviewed on social media, it's time to take to the skies.
While we used to wait until the plane touched down before we began logging our vacation's every meal, every hotel and every landmark, the launch this month of TripAdvisor's new airline reviews service means the sharing starts at check-in.
Harnessing the power of its global community of 350 million users, the new platform features flight reviews from 48 countries in 29 languages and covers every major carrier worldwide.
As well as rating flights in eight categories, including legroom, seat comfort, and food and beverage, and in-flight entertainment, reviewers can upload photos.
Be it a limp salad, scandalously scanty legroom, or chewing-gum left on a seatback, it all gets mercilessly documented.
Read More
"We're quickly becoming one of the largest places to find airline imagery and cabin content in the world," says Bryan Saltzburg, SVP and General Manager of Global Flights Business at TripAdvisor.
"It really helps consumers see what they're going to get."
Flight-by-flight analysis
But rather than the rants that might be expected, Saltzburg says the reviews typically "skew positive, 3.7 on average."
Most posts are "quite well-rounded. When there's a delay it's about how well the airline handled the delay."
The feature his team is most proud of, however, is FlyScore (currently in beta).
Individual flights -- rather than airlines -- are given a one-to-10 score based on traveler reviews, the quality of the aircraft, in-flight amenities and the duration of the itinerary.
"It's different by route," explains Saltzburg. "So many different carriers fly different routes and different aircraft" and the seats, legroom, entertainment and Wi-Fi options can vary greatly from plane to plane."
It's to "help customers understand the true trade-offs they're making when they're choosing between their flights in a real live display."
TripAdvisor's new platform doesn't give an overall ranking for airline performance worldwide.
"I don't believe there's a tried and true leader every single time in every single market that's consistent, and static," says Saltzburg.
"Flying and shopping availability is dynamic and our system is just as dynamic to make sure you get a very granular assessment of all aspects, including aircraft, and airline, down to the type of seat you're going to be in."
But with all that in mind, there are still airlines that are winning at the flight reviews game.
As of July 22, there are 34 airlines with a top-of-the-class rating of 4.5, 20 of which have been reviewed more than 300 times.
(Five -- Maya Island Air, Cem Air, First Air, Kish Air and Next Jet -- have maintained a full 5.0 rating, but with only 22 reviews between them).
Here are those top 20 most-loved airlines on TripAdvisor, with the biggest number of cheerleaders worldwide.
MORE: Had a bad flight? You can now tell the world on TripAdvisor
1. LATAM
About: South American airline, formed from merger of Tam Airlines and Lan Airlines.
The reviewers say: "Best airline to fly to Brazil," declares IsabellasTrips from New York. "Great onboard entertainment, very nice staff, good food and drinks."
Lucas from Rio de Janeiro and Florencelage were both disappointed by the seat recline, while Brissy2 from Brisbane complains of only being offered a "ham and cheese roll" on a four-hour flight.
Ranked best for: Customer Service, Cleanliness, Check-In and Boarding
Reviews so far: 3,317
MORE: LATAM Airlines: Surging ahead in a recession?
2. Emirates
About: Dubai-based international airline recently named the world's best airline by Skytrax.
The reviewers say: "I call it Awesome Airlines!," enthuses Frequentflyer005 from Chandigarh, India, while ZA_World from Johanneseburg says it offers "unsurpassed price, service and luxury."
Fred Z from Texas concludes: "Food was great. Seat was very good. The choice of Movies and TV shows is unbelievable and the Wi-Fi service is great."
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding, In-Flight Entertainment (Wi-Fi, TV, Movies).
Reviews so far: 2,949
3. Azul Brazilian Airlines
About: Brazilian carrier named 2016's best low-cost airline in South America by Skytrax and third-most punctual airline of 2016 by OAG.
The reviewers say: Tak009 from North Carolina commends the "excellent staff support for canceled flight" while Cyn D from Edmonton, Canada found the service "prompt and professional" and the seats "relatively roomy."
Niels_horn from Rio de Janeiro praises the "modern" in-flight entertainment system and "power outlets between the seats and USB power from the entertainment system."
Ranked best for: Customer Service, Cleanliness, Check-In and Boarding, In-Flight Entertainment.
Reviews so far: 1,609
4. Qatar Airways
Qatar Airways: "The seats were comfortable, the food was good and the staff were courteous," says Rema0606.
About: State-owned flag carrier of Qatar, named 2016's second-best airline in the world by Skytrax, having claimed the top spot in 2015.
The reviewers say: 202countries from Hanau, Germany says, "Business Class in Qatar Airways's new aircrafts like A350 or B787 is a top-notch product and if you know the seasonal pattern of their special offers, best value for money in business class flying between Europe and Australia". He adds that the "wine selection is very premium."
Ranked best for: Customer Service, Cleanliness, In-Flight Entertainment.
Reviews so far: 1,500
MORE: World's best airline named as ...
5. Avianca
About: Colombia's flag carrier and the world's second-oldest airline, after KLM.
The reviewers say: CarlosGMF from Guatemala suggests that you "Regularly check for sales on your flight. They offer un-announced sales on popular flights."
Jerry_s73 from Aruba adds: "If you book early they offer sometimes a promotion deal on business class which is really worth it."
StefanvdSa offers the tip: "Bring your own USB cable so you can recharge your phone."
Ranked best for: Customer Service, Cleanliness.
Reviews so far: 1,412
6. Southwest Airlines
About: Major U.S. airline and the world's largest low-cost carrier. Ranked second in North America for customer satisfaction by J.D. Power in 2016. The Boeing 737MAX is set to launch with Southwest in late 2017.
The reviewers say: Users complimented the service provided for elder passengers and passengers with disabilities. RD S from Phoenix, Arizona says "pre-boarding is easy for those who need additional time, and the crews are extremely knowledgeable" about customers with additional needs.
Peterstravels2016 from Houston, Texas praised the "curb-side service from beginning to end. Makes an elder like a dignitary" while MariaLauraBov found it "cheap and easy to book" with a user-friendly website.
Ranked best for: Customer Service, Cleanliness, Value for Money, Check-In and Boarding.
Reviews so far: 1,300
MORE: 5 cool planes you might find yourself traveling on soon
7. Singapore Airlines
No need to worry about elbow room when flying Singapore Airlines first-class.
About: Named best airline in Asia and third-best airline in the world by Skytrax in 2016. Named Best Business Class and Best In-Flight Entertainment in AirlineRatings.com's Airline Excellence Awards 2016.
The reviewers say: JetConquistador from Sydney declares it "one of the best airlines I have experienced" but, having flown the Boeing 777 and the Airbus A380, says "the A380 offers more personal storage space."
Daniel P agrees: "The leg room was a little bit tight on the B777-300ER economy section" and he recommends flying premium economy on the B777 aircraft if possible.
Ranked best for: Customer Service, Cleanliness, Food and Beverage, Check-In and Boarding, In-Flight Entertainment.
Reviews so far: 1,126
MORE: AirlineRatings names 'most excellent' airlines for 2016
8. Aeroflot
About: Russia's flag carrier, named best airline in Eastern Europe in 2016 by Skytrax.
The reviewers say: pt_demarc from Stainz, Austria says, "the fleet is very new, average age some 3 yrs or so. I was flying with an almost brand new A320 with leather Recaro seats and a 3 yrs old B737-800. Very smooth both."
Iamglobalboy from Sydney said he chose it for the "cheapest and only direct flight from Hong Kong." Legroom was "quite spacious" but "inflight entertainment wasn't that enjoyable since they didn't have individual screens and they play Russian movies."
Rated best for: Customer Service, Cleanliness, Check-In and Boarding.
Reviews so far: 960
9. Garuda Indonesia
About: Indonesia's national airline; cabin crew named best in the world by Skytrax in 2016.
The reviewers say: Phil C from Sydney, Australia flew to Bali in Business Class "on a promo fare, which is extremely good value for money. The A330 was very new - it still had that new aircraft smell."
455annetteb from Jeddah, Saudi Arabia says a "long journey was made completely bearable by Garuda.
"Cabins were wonderfully clean and tidy with fantastic leg-room and comfort" and the crew were "extremely attentive and personable."
Rated best for: Customer Service, Cleanliness.
Reviews so far: 691
10. JetBlue Airways
About: American low-cost carrier, which CNN's Richard Quest flew from L.A. to New York during his round-the-world trip on budget airlines.
His verdict: "JetBlue has the best food and the most freebies: Wi-Fi, basic TV and a snack zone. It has the most legroom in a standard seat (32-inch pitch). Planes feature business section, seat-back video and proper seat power."
The reviewers say: Sherri217 from New Jersey says: "Clean, friendly, good service, smooth flight and got there early, what more could you ask for."
Rated best for: Legroom, Customer Service, Cleanliness, Check-In and Boarding.
Reviews so far: 683
MORE: Richard Quest: 10 things to know about budget airlines
ANA Airlines has a fleet of "Stars Wars" themed jets.